Appointments

Mobile removal or a vehicle arriving by tow?

These visits require advance confirmation and a separate service-center convenience fee, not a LifeSafer charge. Towed vehicles must be delivered inside our building with staff present at an agreed time. Review what the fees cover, exclusions and delivery requirements.

LifeSafer appointments must be confirmed by our location

All appointments scheduled through LifeSafer.com, a LifeSafer portal or the LifeSafer call center for our location must also be confirmed directly by St. Paul Ignition Interlock. A LifeSafer booking message or reminder does not, by itself, confirm our location's availability for the requested service and time.

Contact us directly to confirm the date, time, service, vehicle requirements and any agreed deposit before traveling to our location. If the time shown by LifeSafer differs from the time we have confirmed, contact us and LifeSafer promptly so the discrepancy can be resolved.

Do not ignore a calibration date, service deadline, device warning or program requirement while waiting for confirmation. Contact your device provider promptly if a required visit is approaching or you need urgent device support. This local confirmation process does not change your provider's or program's requirements.

Call 651-292-1485 or text our service center to confirm.

Choose your ongoing service center

Before requesting installation, choose the center you expect to return to throughout your program. We seek an ongoing relationship covering installation, routine service and practical support through authorized completion. If you plan to use another location regularly, we recommend arranging installation there. If you are transferring from another center, contact us first so we can review the device, service history and ongoing support needed.

Read what an ongoing service relationship means

All appointments must be confirmed before service time is reserved.

How confirmation works

Request the service and provide the participant name, phone number, email address, vehicle year, make and model, and the type of interlock service needed.
We review program authorization, vehicle requirements and scheduling availability.
Your appointment is confirmed after required information and any applicable deposit are received.

Important

An unconfirmed appointment may not be serviced. Same-day, unscheduled, after-hours, mobile or emergency callback requests may carry a convenience fee and are subject to availability.

Cancellation and no-show policy

Reserved time and facility capacity have real costs. A no-show fee may apply when a confirmed appointment is missed. Rescheduling at least one business day in advance generally avoids a convenience surcharge, subject to the terms provided at confirmation.

Pre-Screening Request

Use this form to request an appointment for staff review. Include the service needed and any vehicle concerns so we can verify program status, vehicle suitability, and scheduling availability before confirming service.

This request does not reserve an appointment, grant driving privilege, approve a vehicle, or constitute a safety inspection. We will review the request and contact you about next steps, availability, and any applicable deposit or separately disclosed charge. Do not upload driver-license images, DVS notices, insurance cards, payment information, or other sensitive documents using this form.

Applying for reduced-fee status? Please complete the reduced-fee approval process before requesting an appointment. Approved reduced-fee requests are reviewed for Monday–Thursday, 9:00 a.m.–noon, with one reduced-fee morning slot per day. Staff must verify approval and confirm that the slot is available.

Name *

Email Address

Phone *Provide a number where we can reach you to review your request. Submitting this form does not confirm an appointment.

Service requested *All requests are reviewed before confirmation. Use the vehicle concerns field to describe special-service or scheduling needs. No emergency response or appointment time is guaranteed.

Reduced-fee program status *Choose the status that applies today. Regular-fee requests follow regular availability. Approved reduced-fee requests require verification and are reviewed for one morning slot per day, Monday through Thursday, from 9:00 a.m. to noon. If you are applying or awaiting approval, complete that process before requesting an appointment.Regular fee — not applying for reduced-fee statusReduced-fee approvedApplying or awaiting reduced-fee approval

VIN (vehicle identification number)Type the VIN from the driver-side dashboard, door jamb or registration, then tap Decode VIN to fill in the vehicle details. Pre-1981 vehicles: enter what is on the plate.0 / 17

Decoded vehicle detailsFrom the NHTSA vehicle database. Staff verify these details before confirming service.

Vehicle year, make and model *Filled in automatically when you decode the VIN. You can edit it.

Vehicle type *Choose the closest match. RVs and oversized or specialty vehicles require manual review before an appointment or deposit can be accepted. Motorcycle and commercial-vehicle booking is not offered.Passenger car or SUVPickup or light-duty vanRV, oversized, or specialty vehicle

Powertrain *Required for installation and vehicle-suitability review. Hybrid and electric selections require special handling review; reduced-fee eligibility is not rejected on this basis.GasolineDieselHybridPlug-in hybridFully electric

License plate and registration state (if available)If the vehicle has a temporary plate or registration is pending, note that here. Do not upload registration documents.

Vehicle readiness checklist *Check everything that applies, or “None of these.” These conditions can affect installation and may need diagnosis or added time.Check-engine light is onABS, traction, airbag or another warning light is onBattery is weak, slow to crank, or was jump-started recentlyRemote start or aftermarket alarm is installedPush-button (keyless) startAn interlock is currently installed by another service centerRecent electrical, dashboard or accident repairVehicle does not run or will be towed inNone of these

Vehicle condition, warning lights, and concernsThis information is used to assess vehicle readiness. Additional diagnostic work, materials, or scanning may require separate written authorization.

Vehicle photos (optional)Helpful: the dashboard with the engine running (to show warning lights) and the VIN plate. Photos only — do not upload a driver’s license, DVS notice or other documents.

Preferred service dateThis is a requested date only. Availability, status verification, vehicle review, any required deposit, and final confirmation still apply.

Preferred reduced-fee morning dateMonday–Thursday, 9:00 a.m.–noon. One reduced-fee morning slot per day, subject to staff verification and availability. This is a request, not a reservation. If the slot is already reserved, staff will offer the next available date.

Photo use and privacy — optional public permissionYou confirm that you own the photos or have permission to submit them. You authorize us to store, copy and use them to review your service request, document vehicle condition and support authorized ignition interlock services. Do not upload identification documents, government notices or program records through the vehicle-photo field.

With your separate permission, we may edit and publish selected vehicle photos for customer education, vehicle examples and marketing. Before publication, we will make reasonable efforts to remove or obscure identifying details, including faces, license plates, visible VINs, documents and location metadata. Complete anonymity cannot be guaranteed. Permission does not include publication of participant identities, program records or eligibility information.
Read the full photo-use disclosure. Public use is optional and is not required to request service.I give permission to edit and publish selected vehicle photos for customer education, vehicle examples and marketing, subject to the privacy precautions described above.

Staff review and appointment confirmation

Submitting this form is a request only. Service is not confirmed until we verify availability, required information, and any applicable deposit or separately disclosed charge.

DVS and the device manufacturer, not St. Paul Ignition Interlock, control program eligibility, driving privilege, installation or removal authorization, and required actions. Arrange transportation only in a way that is legally permitted. An interlock installation is not a safety inspection and does not certify that the vehicle is safe to drive.

Late, unscheduled, special-request, after-hours, mobile, early-recall, lockout, and additional vehicle-readiness work may be subject to separately disclosed charges and availability.

Vehicle readiness and possible additional work

Please bring a vehicle that starts, runs, and can be safely moved. Tell us about warning lights, drivability concerns, battery or charging problems, recent repairs, remote-start systems, and aftermarket electrical equipment before your appointment.

Standard interlock service does not include unrelated vehicle diagnosis or repair. If conditions require diagnostic scanning, battery or charging-system testing, wiring investigation, programming, calibration, materials, or added labor, we will explain the reason and obtain your authorization before performing separately chargeable work.

ADAS and safety-system conditions

Clearing a code or warning light does not correct its underlying cause. ADAS, airbag, braking, restraint, collision-avoidance, safety-system, or manufacturer-specific faults may require dealer or qualified-specialist diagnosis, programming, calibration, or repair. If you ask us to trace a vehicle issue after installation, post-install diagnostic tracing is $199. Dealer or specialist work is separate from ignition-interlock service.